Effective July 30, 2026
When you use an inquiry form, the website may collect your name, work email, phone, company, region, machine interest, facility details, equipment identity, route conditions, support description, and any other information you choose to provide.
Submitted information may be used to review and route your request, clarify application or machine identity, respond to questions, prepare a product or site-trial discussion, coordinate documentation or support, maintain request records, protect the service, and meet legal obligations.
Provide only information relevant to the commercial equipment request. Do not submit passwords, payment card data, protected health information, confidential production data, or personal information that is not needed for the inquiry. Photos and records should be reviewed before upload.
Information may be processed by service providers and appropriate commercial or support contacts who need it to respond. It may also be disclosed when required by law, to protect rights or safety, or in connection with an organizational transaction. Information is not described here as being sold for unrelated advertising.
Records may be retained for the period reasonably needed to handle requests, maintain business and service history, resolve disputes, and satisfy legal requirements. Reasonable safeguards are used, but no online transmission or storage method can be guaranteed completely secure.
You may request access, correction, or deletion where applicable, subject to identity verification, legal exceptions, and recordkeeping requirements. You may also choose not to submit a form and instead use another available contact path.
This policy may be revised to reflect changes in the website, processing practices, or legal requirements. The effective date indicates the current published version.